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Attention: End of Service for Old Bounce Server

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December 11 2018
December 11 2018
By

If you haven't updated your domain DNS settings in the last year, to match the information in your control panel, you MUST to take action before January 15, 2019 or else your website will stop working when we deactivate an old deprecated server that you may be using.

Last April we enabled free SSL for all websites, which required updates to your DNS settings (where your domain points). There are many wonderful benefits of SSL (security, speed, SEO, etc), but because you may have been busy (or intimidated by technical changes), you may not have made the necessary changes to your DNS. However, these changes are now mandatory. If your old DNS settings are incorrectly pointing to an old "bounce" server, your website will stop working when that services is deactivated in one month.

What do I need to do?

1. Does this apply to me? Check if your website is currently "secure" and using SSL (the URL should have an "s" like https:// instead of https://). If your URL has is using SSL (https://) then your DNS settings are correct and you don't need to do anything.

2. How to Confirm Settings. If your website is not using SSL (https://) then your settings are probably incorrect. You must login to your control panel and go to Support > Domain & DNS Settings, then review the section that says "Secured Domains (SSL)".  If there are no errors on your domains then click the button that says "Force HTTPS". That will make all connections redirect to SSL. If you see errors, read what it says to know what the problem is. Most likely you just need to make a quick change to your DNS settings at your domain registrar (where you purchased your domain, their support will help you). Look at this page to see what the proper DNS settings are for your A and CNAME record (see knowledge base article).

Force-SSL

 



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