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Website Support

It’s Included

Support is probably the most valuable thing we offer. We include support and consulting in all of our (non-free) packages which makes Gutensite unique. When you are part of our community, you will not be building and optimizing your website alone. For all paying packages we:

  • Will train you (as much as you wish) in how to manage every aspect of your new website

  • Will answer questions and troubleshoot any issues by email

  • For Growth and Pro Packages will setup your new site, transfer your old one and will answer questions by email or phone

  • In addition, if you decide on a Pro Package, your Dedicated Webmaster Assistant can add and manage your website content for you

We Hate Calling Customer Service, Too

Like most people, we dread calling customer service when we have a problem with our cellphones or cable. We know what it feels like to climb through a phone tree, and hassle with powerlesss service reps. And we never, ever, ever want you to feel that way when calling us.

That’s why we empower our support team to make decisions and get things done. They won't leave you with “I understand that you are frustrated.” They are experts on the CMS, hosting, email, and other internet-related issues.

We never, ever, ever want you to feel anxiety or irritation when calling us.

And they have direct access to our programmers and designers for advanced help, as well as our executive team to make account decisions. We have processes and guidelines to streamline our support, but they don’t trump critical thinking. Our goal is to solve problems as quickly as possible, and to improve our platform.

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Extra Support Tools

  • Live Q&A on Twitter

    Follow us at twitter.com/gutensite and post questions to @gutensite for quick responses

  • Tutorials

    Helpful tutorials on how to perform common tasks

  • Community Support Forums

    Search for common answers and get help from our staff and fellow Gutensiters

  • Support Ticket

    For general support needs we provide a support ticket form in our Control Panel.

  • Guided Tours

    Take an orientation tour through your Control Panel any time. Additional tours coming soon.

  • Emergency Support (After Hours)

    We are on call for emergency issues during non-business hours.

More Than Website Support

Unlike other stand-alone CMS systems, Gutensite, is a completely supported ecosystem with design, branding, programming, consulting, hosting, and customer support services. You don’t need to source the best talent from each industry, we bring them all together. We take care of all the details for our clients from the first day, and every day after. Just ask the clients who have trusted us for more than a decade.