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Support Improvements

May 09 2018
May 09 2018
By

We are very pleased to share news about the growth of Gutensite.

 

  • More Agents - Some of you who have recently called into our Website Support line may have noticed a new voice on the other end.  That voice belongs to Mary, who joined the team just over a month ago. We are happy to have another team member who is obsessed with providing you with expert and proactive customer service.
  • Quick Response Goal - We promised a 24-hour return response time for regular email support tickets.  This is pretty standard for our industry, but we know how great it feels to be surprised with quicker than expected support. At the moment, you may have noticed that over 50% of the time you write us, we are able to respond within 1 hour, and 80% of incoming tickets receive a reply in less than 8 hours.  We'll keep pushing ourselves to make responses as quick as possible, because we realize that highly proactive, personalized customer service is one of the main reasons you trust us with your business.
  • Real-Time Live Chat - You may not have noticed but we are now offering real-time chat during normal business hours. The same highly qualified support team that you email and call, are available for chat if you have quick questions. Just login to the admin and click on the "live chat" button in bottom right of the screen.
  • New Extended Weekend Hours - We have supercharged our availability to include extended hours Saturday and Sunday from 9:00am to 1:00pm PST. We will expand these hours further as demand increases.

Need more Support help? Consider our Dedicated Webmaster Assistant Support, included in the Pro Package.

Need help with marketing? With our Digital Marketing Audit, we can help you create an actionable strategy that redirects your marketing resources to activities that deliver results and provide the best ROI (Return on Investment).  We will analyze your current efforts, determine what factors drive your buyer’s decisions, and then provide you with a customized, integrated, actionable digital marketing strategy that fits your current scale and budget.  There is no risk with our 100% Satisfaction Guarantee. You can contact us via email to projects@gutensite.com, or schedule a phone call at https://www.gutensite.com/appointment.


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